Please
contact us about this issue make sure to provide a
bug report following instructions. While waiting for our feedback you can disable some Influx settings by
going into Influx Settings and License popup, exiting all Adobe software, clicking on
Edit Advanced Settings Config.toml
, opening this file in your favorite text editor, edit the lines
disableFrameCache = false
and
disableMultithreading = false
to
disableThumbnailCache = true
and
disableMultithreading = true
, restarting the Adobe software and retrying again to reproduce your issue.